Contact Support
For technical support, bug reports, or general questions, please contact us:
- Email: support@retrostack.app
- Response time: Within 24 hours
- Include your account email and a detailed description of your issue
Getting Started
New to RetroStack? Here are some helpful resources:
- Create your first board using our templates
- Invite team members to collaborate
- Use sticky notes to capture ideas and feedback
- Vote on items to prioritize discussions
- Export your boards for future reference
Common Issues
Login Problems:
- Clear your browser cache and cookies
- Try signing in with a different method
- Check your internet connection
Board Loading Issues:
- Refresh the page
- Check if you have access to the board
- Verify the board link is correct
Collaboration Issues:
- Ensure all team members have access
- Check your internet connection
- Try refreshing the page
Feature Requests
Have an idea for a new feature? We'd love to hear from you!
- Email us at support@retrostack.app
- Include a detailed description of the feature
- Explain how it would benefit your team
- We review all suggestions and prioritize based on user feedback
Privacy & Security
Questions about privacy or security?
- Review our Privacy Policy
- Read our Terms of Service
- Contact us for specific security concerns
- Report security vulnerabilities to security@retrostack.app
Platform Support
RetroStack is available on:
- Web browsers (Chrome, Safari, Firefox, Edge)
- iPhone and iPad
- Mac computers
- Android devices
For the best experience, we recommend using the latest version of your browser or app.
AI Features
Questions about our AI-powered features?
- Sentiment analysis helps understand team mood
- Action item generation summarizes key decisions
- All AI processing respects your privacy
- You can disable AI features in board settings
Data & Export
Managing your data:
- Export boards in JSON format
- Delete boards you no longer need
- Request account deletion
- All data exports include timestamps and user information
Still Need Help?
If you can't find the answer you're looking for, don't hesitate to reach out to our support team. We're here to help you get the most out of RetroStack.